What is Emotional Intelligence?

Emotional Intelligence is a set of social and emotional skills that help people become aware of their own strengths and focus on developing them, while successfully recognizing those of others’ and managing own weaknesses or vulnerabilities. This single but powerful factor determines our social competency, relationship skills and ability to manage our own emotions and effectively deal with those of others’. In other words, Emotional Intelligence shapes how we interact with the world around us and with ourselves.

From our prospective, Emotional Intelligence can absolutely be enhanced and developed with the right level of training. This philosophy is what drives us at EQ for Success. We work with people and organizations, locally and internationally, to help them reach their highest potential through key-exercises and education that taps into their Emotional Intelligence.

Symptoms of Being Emotionally-Intelligent:

  • Meaningful Life
  • Satisfying Relationships
  • Commitment to Quality Work
  • Self-Reliability
  • Creativity and Innovative Problem-Solving Skills
  • Ability to Make thoughtful and Effective Decisions
  • Good Communication Skills and Ability to Persuade
  • Ability to Learn from Successful Peers (Be a Mentee)
  • Willingness To Pass Secrets of Success (Be a Mentor)
  • Being Assertive and Sharing Ideas

Business Case Study on Emotional Intelligence

Today’s business environment is dynamic and highly competitive.

To ensure your competitive advantage, you need to be able to keep up with rapid change, make faster more thoughtful decisions, stay collaborative, flexible and open-minded, be a good negotiator and a great listener, and remain optimistic even during the times of adversity.


Emotional Intelligence drives business-success in many well-known companies – see examples below.

AT&T participated in a large, cross-industry study that found in all levels of management, increased emotional intelligence accounted for 20% more productivity. 91% of top-performers were high in EQ-competencies. Emotional intelligence explained nearly 60% of job performance across companies in that study (Bradberry, 2002).

Google has been teaching a Transformative Course on Emotional Intelligence “Search Inside Yourself” by Chade-Meng Tan, one of Google’s earliest engineers and personal growth pioneer. By enhancing mindfulness and Emotional Intelligence, googlers advanced in life and career.

Coca-Cola trained its leaders in Emotional Intelligence and found that these individuals exceeded their performance targets by 15%, while, in contrast, leaders who did not develop Emotional Intelligence competencies missed their targets by the same margin, which made it for a 30% gap.

The US Air Force reduced recruiter turnover from 35% annually to only 5% annually by selecting candidates high in Emotional Intelligence. Total cost savings of $3 million per year on a $10,000 investment (GAO Archive).

American Express chose to provide a group of its salespeople with training classes to improve their Emotional Intelligence. Results indicated that those who took the training significantly increased their sales performance relative to those who did not. The experiment was so compelling that now all incoming American Express salespeople receive several days of training in Emotional Intelligence.

L’ Oreal realized a $91,370 increase per head for salespeople selected for their high EQ skills. The group also had 63% less turnover than sales staff not part of the EQ program (Cherniss, 2003)

For more successful business case-studies and information about return on investment, please click on the following links:

Business Case Study #1 

Business Case Study #2 

Business Case Study #3 


Contact Anna to see how Emotional Intelligence training can help you boost your business-success!